Exchanges or returns
After receiving your order, the consumer may exercise the right of withdrawal (Decree-Law No. 24/2014, of 14 February) by communicating their intention to withdraw by completing and sending by email or regular mail Part B of the annex to the aforementioned legal instrument, or by completing our return form. The intention to withdraw must be accompanied by the return of the product to our physical store (or by regular mail to our address, at the customer's expense), so that we may process the return or exchange of the product, subject to the following conditions:
- Presentation of the product purchase invoice, dated no more than 14 days after the purchase;
- The product must be in the same condition in which it was sold and all protective films and security seals must remain intact.
The right of withdrawal does not apply in the following cases:
- Personal hygiene products that have been used;
- Products installed, activated, or customized according to the customer's specifications;
- New sealed products that, once opened, can no longer be sold as new.
Failure to comply with these conditions may result in the return being refused or a restocking fee being applied.
Upon receipt of the consumer's decision to withdraw from the contract, ISELL & REPAIR will refund all payments made, including delivery costs, within 14 days, using the same payment method used by the consumer for the initial transaction, unless expressly agreed otherwise, and the consumer will incur no costs as a result of the refund.
Warranty
All products sold to consumers benefit from a 3-year warranty from the date of delivery, under the terms of Article 12 of Decree-Law No. 84/2021, of 18 October. Accessories provided free of charge and included with the equipment, such as cables and adapters, are not covered by the warranty.
For wearable accessories, such as glass cases or screen protectors, the warranty only covers manufacturing or material defects and does not cover damage caused by accidents, improper use, normal wear and tear of the product, or damage to other devices being used simultaneously with the accessory.
The average repair time for equipment under warranty is 3 to 5 business days, and in more complex cases, it shall not exceed 30 days. If the product cannot be repaired, it will be replaced with a product of equivalent value, subject to stock availability. Collection and shipping costs are borne by ISELL & REPAIR only when a defect is identified. Otherwise, a fee of €15.00 (VAT included) will be charged.
The following are excluded from the warranty:
- Any improper use, negligence, or accidental damage (drops, liquid spills, accidents, abuse, improper use), electrical voltage fluctuations, and overloads exceeding the specified limits;
- Cosmetic damage, including, but not limited to, scratches, dents, and broken plastic;
- Breach of internal security seals.
If the product is taken to third parties for repair and/or inspection, the warranty will be voided. We are not responsible for the loss of data or information stored on it during the repair process.
How to claim the warranty
To initiate the warranty process, the purchase invoice must be presented. The warranty can be claimed in person or online by completing our warranty form, which you can access here.
Repairs
Parts and components
Our priority is to ensure the quality and reliability of repaired equipment by using original parts whenever possible. Where feasible, we refurbish these parts, preserving the equipment's performance and promoting sustainable practices in line with the principles of the circular economy.
In cases where the use of original parts is not feasible, we collaborate with factories—primarily OEMs—specializing in the production of high-performance, highly reliable parts and components. We ensure that all parts used, whether original or compatible, meet our high quality standards, ensuring reliable and long-lasting repairs.
Apple Technical Support
ISELL & REPAIR is not an Apple Inc. authorized service center and, therefore, cannot guarantee that the replacement of parts in Apple devices will be officially recognized by the iOS system in the device's Settings.
From iOS 18 onwards, in most cases, the device's Settings may indicate whether the replaced part is genuine. However, we cannot guarantee that this indication will appear on all devices after replacement, as this depends exclusively on the software and is beyond our control.
IP Certification and Risk of Loss of Water Resistance
Equipment with IP certification regarding resistance to dust and liquids may lose its water resistance after repair. This is because the original manufacturing conditions cannot be fully replicated during the repair process.
In repairs involving the replacement of components damaged by impact or other damage, difficulties may arise in properly fitting the new parts due to pre-existing structural damage to the device, such as a deformed chassis. ISELL & REPAIR cannot guarantee perfect alignment in these circumstances, which may affect the integrity and water resistance of the equipment.
ISELL & REPAIR makes every effort to maintain manufacturing standards, including the maintenance and replacement of liquid and dust protection seals, as well as the implementation of liquid contamination prevention systems.
Website Terms of Use
The user declares that they have full legal capacity and confirms that they are 18 years of age or older at the time of placing orders through this website.
Prices, Payments, and Availability
All information regarding prices, shipping costs, any exemptions, and payment methods is available on the website and can be reviewed before finalizing any order.
Orders are only considered valid once payment has been confirmed. ISELL & REPAIR does not guarantee the availability of items before the order is processed, and all orders are subject to manual confirmation.
Product Information
The descriptions, images, and technical information provided on the website are for informational purposes only, are non-binding, and require confirmation. ISELL & REPAIR reserves the right to cancel orders and issue the corresponding refund in cases of unavailability, system errors, human error, or incorrect advertised pricing.
Shipping and Delivery
Unless stock runs out, orders are shipped within the timeframe indicated on the product page, after payment confirmation and only on business days. The average delivery time after shipping is 1 to 2 business days.
ISELL & REPAIR is not responsible for delivery delays attributable to the courier companies.
Shipping Costs
Portugal: €3.95
Spain: €4.95
Orders with a value equal to or greater than €100.00 benefit from free shipping.
By placing an order, the customer expressly accepts the terms and conditions applicable to the shipping policy.
Abandoned Equipment
In accordance with Article 1267, No. 1, subparagraph a) of the Civil Code, equipment that is not claimed by its owner within 90 (ninety) days from the date it enters the ISELL & REPAIR facilities will be considered abandoned, and the company's responsibility for its safekeeping, preservation, integrity, or disposal will cease.
Arbitration Center and ADR (Alternative Dispute Resolution for Consumers)
In the event of a dispute, ISELL & REPAIR is subject to mandatory arbitration or mediation regarding low-value consumer disputes (up to €5,000) when the consumer expressly chooses to refer to an authorized Consumer Dispute Arbitration Center. For an up-to-date list of authorized arbitration centers, visit the Consumer Portal http://www.consumidor.gov.pt.
In the event of a cross-border consumer dispute resulting from online sales contracts, the consumer may refer to the European Consumer Centre through the platform https://ec.europa.eu/consumers/odr/.
The current Terms and Conditions were reviewed and updated on 29/03/2023. Purchases made before this date are subject to the Terms and Conditions defined on the following page.