Terms of service
New products benefit from a 2-year warranty period; for used products, the period is reduced to 1 year (Decree-Law no. 84/2008, of 21 May). Consumables whose improper use causes them to malfunction, such as batteries and accessories, have a 30-day warranty period. Exchanges and returns are accepted as provided by law, provided the terms are strictly respected.
Exceptions to the warranty include all improper use, negligence or accidental damage (drops, liquid spills). We reserve the right to classify as improper use any misuse of the equipment.
If the product is taken for repair and/or inspection by third parties, this will void the warranty.
In case of malfunction, please ensure that your data is erased, as well as lock codes, passwords and iCloud accounts, before sending or delivering the equipment to us in person. We are not responsible for the loss of data or information stored on it.