Warranty

iSell & Repair Warranty — 3 years on all products

All products sold by iSell & Repair, refurbished or new, come with a 3-year warranty, in accordance with Decree-Law no. 84/2021. The warranty covers manufacturing and operating defects, replaced parts, and labor.

How to claim the warranty

  1. Confirm the invoice. It is mandatory to validate the warranty.
  2. Submit the request. Fill out the form below or go to one of the three iSell & Repair stores (Torres Vedras, Lisbon, Caldas da Rainha).
  3. Await our contact. The after-sales team will respond within 1-2 business days with instructions on how to send or bring the equipment.

Online warranty request

Fill in the fields below. After submitting, we will send you an email with instructions to attach photos or videos of the malfunction.

Frequently asked questions about the warranty

How do I activate the warranty if I no longer have the invoice?

The invoice is mandatory to validate the warranty. If you have lost it, contact us with your order number so we can issue a duplicate.

Can I deliver the equipment to the store instead of submitting online?

Yes. You can claim the warranty in person at any iSell & Repair store.

How long does a warranty repair take?

The average time is 3 to 5 business days after receiving the equipment. In more complex cases, it should not exceed 30 days. If the equipment cannot be repaired, it will be replaced or refunded.

What are the exceptions to the warranty?

Not covered: damage due to improper use (drops, liquid spills, electrical overload), aesthetic damage (scratches, dents), breakage of internal security seals, and equipment previously serviced by third parties. Complete details in the terms and conditions.

Does iSell & Repair also repair outside the manufacturer's warranty period?

Yes. We repair any equipment, within or outside the Apple, Samsung, or Xiaomi warranty. Request a free quote on the repairs page.